Frequently Asked Questions

Everything you need to know about shopping with Base Blu

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 14-day return window for all items. Products must be returned in their original condition, unworn, and with all security tags and packaging intact to be eligible for a full refund.

Do you ship internationally?

Yes, Base Blu ships to over 100 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

Are the products on Base Blu authentic?

Absolutely. We are an authorized retailer for all the brands we carry, and we guarantee that every item sold on our platform is 100% authentic and sourced directly from the designers.

How do I determine the right size for me?

Each product page includes a detailed size guide and conversion chart. If you need further assistance, our customer service team is available to provide specific measurements and fit advice.